Refund policy

Because every Heirloom & Bound book is custom-made from your family's own story, our return policy is tied to when your order enters production.

Before you submit your story in the intake form, you may receive a full refund. Change your mind, order the wrong book, anything — just contact us at hello@heirloomandbound.com.

Once you submit your story in the intake form, all sales are final. Once your story is submitted, we begin drafting your manuscript, and every following step — illustration, printing — is built specifically for your family and can't be resold or repurposed. We're not able to offer refunds or exchanges past this point.

Damaged or defective books
If your book arrives damaged in shipping or with a genuine printing defect, contact us at hello@heirloomandbound.com with a photo and we'll replace it at no cost. This is separate from the custom-order policy above — it's on us if something went wrong on our end.

Questions
Contact us anytime at hello@heirloomandbound.com.